Empathy: A Gateway to Objectivity in Leadership

Most leaders have learned along the way that empathy is a critical leadership skill but few have an understanding of why. Empathy is a form of attention that goes beyond the intellect and involves directly sensing what it is like to be in someone else's shoes. How do we do this?We sense what other people are experiencing or feeling by sensations that arise in our own bodies. All of us are like walking antennas, receiving and registering the felt experience of those around us. Some of us are better at this than others. To accurately register this kind of information requires being in touch with our own emotional responses. To be in touch with our own emotion, we have to be in touch with the physical sensations in our body. For example, I know that I am fearful because my heart rate begins to speed up, my stomach clenches, and my hair stands on end.

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